Shipping & Returns

Shipping

We do our best to get your order on its way as soon as possible! We aim to ship all orders within 1–2 business days.

Once your order has been shipped, you'll receive a confirmation email with tracking information. Delivery times may vary depending on the shipping carrier.

Returns

Not completely happy with your order? We're happy to help!

You have 14 days after receiving your order to request a return. Once you've notified us, you have another 14 days to send your products back.

To request a return, simply email us at janne@junoahair.nl . You can use the return request template below to make things easier.

Please keep in mind:

• Products should be handled with care and securely packaged for return.
• Shampoo refills must have their original hygiene seal intact to qualify for a standard return where the legal hygiene exception applies.
• Return shipping costs are your responsibility for standard returns.
• You are responsible for choosing a shipping carrier, arranging your own return label and sending the package to the return address provided by us.
• We recommend using a tracked shipping service and keeping your proof of shipment.

Return Request Template

Simply copy the template below, fill in your details and email it to janne@junoahair.nl

Subject: Return Request – Order #[Order Number]

• Full name:
• Order number:
• Product(s) to return:
• Date received:
• Reason for return (optional):

Once we receive your request, we'll provide you with the return instructions and return address.

Refunds

Refunds are issued to your original payment method within 14 days of your withdrawal request. We may wait until we've received your return or proof of shipment, whichever comes first.

Damaged Orders

Did your order arrive damaged or incorrect? Please contact us immediately with your order number and photos of the issue. We'll help arrange a suitable solution at no additional cost where required by law.

Exchanges

Would you prefer a different colour? Contact us by email and we'll be happy to help arrange an exchange, subject to availability.

For full details, please read our Return & Refund Policy.