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Frequently asked questions
How does the Forever Refill System work?
Start with The Forever Refill Set, which includes your reusable marble bottle and your first Soft Cleanse shampoo refill. Once your shampoo runs out, simply refill your bottle with a new pouch. Keep the bottle, refill what's inside.
How does the Junoa subscription work?
With a Junoa subscription, you’ll receive your first Forever Refill Set. Including your reusable marble bottle and your first shampoo refill. After that, you'll receive only the Soft Cleanse shampoo refill for €11.95 per delivery, at your chosen frequency. Your favourite shampoo, delivered right when you need it.
Can I change or cancel my subscription?
Of course! You're in control of your subscription. You can adjust your delivery frequency, skip an upcoming refill, pause or cancel your subscription through your customer account. Just make sure to make any changes before your next order is processed.
Is every marble bottle unique?
Yes! Every Junoa bottle is crafted from real natural marble, meaning no two bottles are exactly alike. The unique patterns, veins and colour variations are what make each piece special. Your bottle is truly one of a kind.
Can I return my order?
Yes, you can request a return within 14 days of receiving your order. Products should be returned with care and without unnecessary damage. For hygiene reasons, shampoo pouches can only be returned if their original seal remains intact. Once the hygiene seal has been broken, the shampoo cannot be returned under our standard return policy. This does not affect your rights if a product is faulty or arrives damaged. Please see our Return Policy for full details.
What if my marble bottle arrives damaged?
We carefully package every Junoa order to protect your products during shipping. If your bottle arrives damaged, please contact us immediately with your order number and photos of the damage. We'll be happy to help find a suitable solution.
When will my order be shipped?
We do our best to get your order on its way as soon as possible! We aim to ship all orders within 1–2 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your delivery.